Order Management

Centralise Orders. Accelerate Cash Operations.

Create, manage, and track all cash-related orders, from ATM replenishments (including CDMs, CRMs, and Smart Safes) to collections, deliveries, and maintenance visits, all within Sonas cash order management software digital platform.

Order management system for cash operations

Why Traditional Order Handling Limits Control

Cash service orders are often managed through disconnected systems and manual processes. This makes it difficult to track order status, maintain operational control, and respond quickly to client needs, especially as volumes grow.

Limited Visibility into Order Status

Teams lack real-time visibility, making it hard to track orders and maintain operational control across cash-collection operations.

Slow Client Updates

Lack of order updates slows communication with clients and reduces confidence in service delivery.

Disconnected Cash Collection Systems

Existing cash collection software manages orders in isolation, with no automated updates as deliveries, collections, and replenishments are completed.

Features

Seamless Order Management

Manage, track, and automate every cash-related order from a single platform. Our cash order management software connects field operations, vault activity, and forecasting into one seamless workflow, delivering full visibility and control.

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Comprehensive Orders Dashboard

View and manage all cash-in-transit orders in one place with Sonas cash collection software - from ATM replenishments and CDM collections to retail collections,  deliveries, and more.

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Single view of all cash orders across the operation

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Full order details, history, and supporting information

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Filter by customer, date, order type, and more

Comprehensive cash order management dashboard
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Real-time order tracking system

Integrated Order Tracking

Our Order Management is fully integrated with mobile field operations, vault management, and cash processing, enabling automatic status updates throughout the order lifecycle.

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Real-time status updates from creation to completion

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Mobile app updates from guards in the field

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Seamless integration with vault and cash processing activity

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Client Order Portal

Enable clients to securely create and submit their own orders through a dedicated Sonas’ cash order management software.

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Secure, remote portal for clients to upload orders

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Eliminates email chains and manual coordination

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Orders enter the system instantly for faster processing

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Creates a smoother, more efficient ordering experience

Client order portal for secure order submission
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Automated ATM order generation

Automated Order Generation from Cash Forecasting

Automatically generate ATM replenishment orders through integration with cash forecasting, ensuring orders are created at the right time without manual intervention.

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Orders are automatically generated from Cash Forecasting

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Removes manual planning and order creation

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Helps prevent cash-outs and excess cash

Mobile App for Order Execution

Enable field teams to capture each stage of an order, delivering real-time status updates to head office.

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View Assigned Orders: Access order details and requirements on-site

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Record Order Completion: Log completion steps directly in the app

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Automatic Status Updates: Order status updates instantly as work is completed

Mobile app for cash-in-transit route execution

Track Every Order in Real Time, from Creation to Completion.

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End-to-End Order Visibility: Track every order from creation to completion in real time

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Faster, Clearer Client Communication: Provide timely, accurate order updates to clients

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Improved Operational Efficiency: Reduce manual effort, processing time, and costs

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Smarter Decisions: Make decisions based on real-time insights on order progress and resource-allocation

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